Last Updated: October 2025
Welcome to Onyx Araliya.
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us for inquiries.
By using our website or providing your personal information, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
Personal Information:
- Name
- Email address
- Phone number
- Billing and shipping address
Transaction Details:
- Payment information (processed securely through our payment partners)
- Order history and preferences
Technical Data:
- IP address
- Browser type and version
- Pages visited, time spent, and other website usage data
Communication Data:
- Messages or inquiries sent through our contact forms or email (e.g., Onyxaraliya@gmail.com)
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Respond to inquiries and provide customer support
- Improve our website and user experience
- Send updates about new collections, offers, or services (only if you opt in)
- Maintain internal records for accounting and business purposes
- Ensure the security and integrity of our website
3. How We Protect Your Information
We implement appropriate technical and organizational measures to keep your personal data safe.
This includes:
- Secure servers and encrypted data transmission (SSL)
- Restricted access to personal data
- Regular monitoring and protection against unauthorized access or data loss
Please note that while we take every precaution, no method of transmission over the Internet is 100% secure.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers who help us operate our business — such as:
- Payment processors
- Courier and delivery companies
- Website hosting and email services
These third parties are only authorized to use your information to perform their services and are required to keep it confidential.
5. Cookies
Our website may use cookies to enhance your browsing experience.
Cookies help us remember your preferences and analyze website traffic.
You can choose to disable cookies through your browser settings, but some website features may not function properly as a result.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to your information
- Withdraw your consent for marketing communications at any time
To exercise these rights, please contact us via Onyxaraliya@gmail.com.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy — including legal, accounting, or reporting requirements.
8. Links to Other Websites
Our website may contain links to other websites.
Please note that we are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
All changes will be posted on this page with the revised date. We encourage you to check this page periodically for updates.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📍 No.281/59, Peradeniya Road, Kandy
📞 (072) 879 7911 / (077) 483 2014
📧 Onyxaraliya@gmail.com
Onyx Araliya
Where Sri Lankan heritage meets timeless craftsmanship.