Last Updated: October 2025

Thank you for shopping with Onyx Araliya.
We take great pride in carefully packaging and delivering each item to ensure it reaches you safely and beautifully — just as intended.

This Shipping Policy outlines how we handle order processing, delivery times, shipping fees, and related information.

1. Order Processing Time

Once your order is placed, we begin preparing it immediately.

• Standard processing time: 2–4 business days
• Custom or personalized items: 5–10 business days (depending on design and gemstone availability)

Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time & Methods

We deliver across Sri Lanka and offer international shipping on selected items.

Within Sri Lanka:

• Estimated delivery time: 2–5 business days after dispatch
• Courier partners: Reliable national carriers such as Domex, Pronto, or PickMe Delivery

International Shipping:

• Estimated delivery time: 10–21 business days, depending on destination and customs clearance
• International carriers: DHL, FedEx, or other trusted logistics providers

You will receive a tracking number via email or SMS once your order has been shipped.

3. Shipping Fees

• Within Sri Lanka: Flat rate of Rs. 500 per order
• Free shipping for orders above Rs. 20,000
• International orders: Shipping cost will be calculated at checkout based on destination and package weight

All shipping fees are non-refundable, except in cases where the return is due to our error.

4. Order Tracking

Once your order is dispatched, we’ll send you a tracking link so you can monitor the shipment’s progress in real time.
If you experience any delays or issues with your delivery, please contact us for assistance.

5. Packaging & Handling

Each jewelry piece is packed with great care to ensure it remains safe and secure during transit.
Our packaging includes:

• A protective jewelry box
• Quality assurance seal
• Invoice and authenticity certificate (where applicable)

6. Customs, Duties, and Taxes (For International Orders)

For orders shipped outside Sri Lanka, customs duties, import taxes, or handling fees may apply, depending on your country’s regulations.
These charges are the customer’s responsibility and are not included in the item or shipping cost.

7. Delays & Lost Packages

While we make every effort to deliver your order on time, delays may occur due to courier issues, public holidays, or unforeseen weather conditions.
If your package is lost or damaged, please notify us immediately. We will contact the courier and work toward a prompt resolution.

8. Contact Us

For any questions or concerns about your order delivery, please reach out to us:

📍 No.281/59, Peradeniya Road, Kandy
📞 (072) 879 7911 / (077) 483 2014
📧 Onyxaraliya@gmail.com

Onyx Araliya
Where Sri Lankan heritage meets timeless craftsmanship.